👋 Hello! We have all your questions answered.

Getting Started

Just a broker account (like Zerodha or Delta Exchange), a MadMoney subscription, and a few minutes to set up API access. We’ll guide you with step-by-step videos and PDFs.

Nope. Our platform is designed to be beginner-friendly. You just follow a few simple steps and let the automation do the heavy lifting.

We’re a strategy-backed automation platform. We plug into your broker account and run trades using proven strategies, fully automated.

No installations needed. Everything runs on the cloud and connects through secure APIs.

You can reach out to our support team or follow our step-by-step onboarding videos and PDFs.

Yes, your broker app is mobile-friendly. MadMoney’s onboarding and monitoring tools also work seamlessly on mobile browsers.

Under 20 minutes if you have the Demat account and follow our video guides. We’ve simplified everything, even the “techy” parts.

Currently: • Crypto Futures (BTC, ETH, etc.) via Delta Exchange • Indian Commodities (Gold Mini, Silver Mini, Crude Mini) via Zerodha
Coming Soon: NSE & Sensex Index Futures & Options.

While there’s no “paper trading,” you can start using our trial package or track demo videos to understand how it works.

We’re not only built for busy people. Full-time traders who want to automate or scalp with precision also benefit from our setup.

Subscription & Pricing

We have monthly subscription plans depending on the market (crypto/commodities). Visit our Pricing section for full breakdown.

We do not offer free trial, However we offer trial package. Visit our pricing section for more details.

We offer only monthly subscriptions, So we do not have any cancellation policy.

Please refer our pricing section to check on discounts.

Payments are processed through reputed payment gateway providers. We accept UPI, Credit/Debit cards, Netbanking, and a few wallets.

Yes, you’ll automatically receive an invoice with GST details post-payment to your verified E-mail ID.

No hidden fees from MadMoney. However, your broker may charge standard exchange fees.

Currently, we support only monthly plans. Further change in subscription tenure will be updated in Pricing section.

Yes, You can upgrade your subscription anytime.

We do not offer refunds due to the nature of strategy deployment and live markets.

Broker Integration and API Setup

Zerodha (for Indian markets and commodities), Delta Exchange (for crypto). CoinDCX is coming soon.

Not at all. We provide simple step-by-step videos and PDF guides to make it foolproof.

It’s Zerodha’s tool that allows apps like ours to plug into your account and place trades securely.

Zerodha charges ₹500 for API access. Delta offers theirs free. We don’t control this. It’s broker policy.

Yes, for Delta Exchange, whitelisting our IP ensures maximum security of your trading connection.

Never. API tokens are secure and we don’t store your login credentials at all.

You’ll be alerted and must contact support.

No, Strictly keep automation and manual trades in separate accounts to avoid clashes.

Zerodha charges ₹2000/year for API renewal. Delta is free.

Yes, but you’ll need to re-do the onboarding steps and connect the new broker.

Crypto Trading

Currently BTC and ETH futures on Delta Exchange. We’ll add more pairs soon.

Futures. That means you trade contracts, not actual coins.

No, our strategies are pre-built. You just follow the setup and monitor results.

Yes! Our crypto automation allows scalping or 24x7 passive trading.

Crypto futures carry inherent risks. However, our built-in SL and position sizing aim to manage risk well.

₹50,000 to ₹1,00,000 to start — depending on leverage and margin settings.

Yes, via your Delta dashboard and MadMoney’s interface.

We deal with brokers who are registered with Financial Intelligence Unit(FIU) of India

Profits are taxable. Consult a CA. Generally, profits from futures trading fall under business income.

Commodity Trading

Gold Mini, Silver Mini, Crude Mini on MCX through Zerodha.

We use an intraday strategy.

Starts at ₹70,000/- depending on the instrument and margin.

Yes. Trades are few and far between — it doesn’t require constant monitoring.

Yes. We only connect through SEBI-registered brokers like Zerodha.

Yes, MCX must be activated in your broker account.

Yes, if your plans and broker integrations support both.

Stop-loss is built-in based on years of backtested strategy.

Absolutely. The strategy is simplified and backed by 30+ years of market study.

It depends on the market formations and volatility.

Risk and Security

Never. All trades are done through your broker API, which only gives trade access.

SL (stop loss) mechanisms aim to minimize downside. But all trading carries market risk.

It’s unlikely if you follow the rules. But any leveraged instrument has risk.

Yes. We use encrypted token-based API access and do not store sensitive personal data.

No. Once connected, trades run automatically per strategy.

No. We don’t store passwords. Broker APIs have strict rate limits and permissions.

Yes, from your MadMoney automation dashboard or by revoking API access.

We suggest to monitor it as much as possible. Stay subscribed to updates.

Each strategy is tested under various market conditions before being deployed live.

We offer risk-managed strategies not capital guarantees.

Support and Troubleshooting

Email and a support bot (during business hours).

Yes, Mon–Fri, 9:30 AM to 7:30 PM.

Yes we do.

On our onboarding dashboard. Each step includes a video and explanation.

Check API connection status. If all good, contact support immediately.

Of course. You can schedule a 1:1 callback for setup help.

Under 3 hours during working hours.

You can contact the support for this query.

Support is off on weekends. But trades (especially crypto) can run 24x7.

Sandbox

Sandbox is a multipurpose HTML5 template with various layouts which will be a great solution for your business.

Contact Info

Moonshine St. 14/05
Light City, London
info@email.com
00 (123) 456 78 90

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